Information about Alaska Airlines Flight 1282

Latest Update: 6:30 p.m. Pacific, Jan. 8

We continue to wait for final documentation from Boeing and the FAA before we can begin the formal inspection process.  

As our maintenance technicians began preparing our 737-9 MAX fleet for inspections, they accessed the area in question. Initial reports from our technicians indicate some loose hardware was visible on some aircraft.  

When we are able to proceed with the formal inspection process, all aircraft will be thoroughly inspected in accordance with detailed instructions provided by the FAA in consultation with Boeing. Any findings will be fully addressed in a matter that satisfies our safety standards and FAA compliance. The formal inspections will also require documenting all findings and those will be reported to the FAA. No aircraft will be returned to service until all of these steps are complete. The safety of these aircraft is our priority and we will take the time and steps necessary to ensure their airworthiness, in close partnership with the FAA. 

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10 a.m. Pacific, Jan. 8

This morning, Boeing issued a multi-operator message (MOM) which provided inspection details for the 737-9 MAX aircraft, which have been approved by the FAA. Two additional steps must occur before inspections can begin:

1. FAA must approve operators’ inspection processes to ensure compliance (called an Alternate Methods of Compliance, or AMOC);
2. Alaska must develop detailed inspection instructions and processes for our maintenance technicians to follow.

As we await further information from the FAA and work through these important steps, our technicians have prepared each aircraft to be immediately ready for the required inspection when instructions are finalized.

We recognize that additional questions remain about the details surrounding Flight 1282 that we are unable to address at this time. Because this is an active investigation, we must receive permission from the NTSB to provide information about the aircraft and its prior maintenance. We will provide information as soon as the NTSB permits us to do so.

As these steps remain pending, we continue to experience disruption to our operation with these aircraft out of service. As of 8:30 a.m. Pacific, we have cancelled roughly 140 flights for Monday due to the 737-9 MAX grounding.

For Impacted Travelers:  A flexible travel policy is in place systemwide. You may change or cancel your flight. If your flight has been canceled, please follow these rebooking instructions. 

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6:30 p.m. Pacific, Jan. 7 

While we await the airworthiness directive (AD) inspection criteria from the FAA and Boeing, our maintenance teams are prepared and ready to perform the required inspections of the mid exit door plugs on our 737-9 MAX fleet.

The 737-9 MAX grounding has significantly impacted our operation. We have cancelled 170 Sunday flights and 60 cancellations for Monday, with more expected. Cancellations will continue through the first half of the week, and we encourage guests with travel plans to continue to check their email and alaskaair.com for updates.

We will continue to share information as we’re able.

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2:30 p.m. Pacific, Jan. 7

As we navigate the impacts of the 737-9 MAX grounding on our operation, we have cancelled 170 Sunday flights affecting roughly 25,000 guests. We expect additional significant cancellations through the first half of the week.

We are awaiting further instruction from both the FAA and Boeing to begin the required inspections on the door plug of our 737-9 MAX fleet and will share information as we’re able.

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6 p.m. Pacific, Jan. 6

The investigation into what happened on Alaska Airlines Flight 1282 on Friday, Jan. 5, is underway. The National Transportation Safety Board (NTSB) has now assumed the lead role in the investigation. Alaska’s safety and technical teams, along with representatives from Boeing, are closely involved in supporting the NTSB.    

At this early stage, here are details that we can share:  

• As we shared last night, Alaska made the decision to temporarily ground its 737-9 MAX fleet pending inspections which began early this morning. 

• Today, the FAA issued an emergency airworthiness directive (EAD), requiring all operators of the 737-9 MAX aircraft to conduct specific inspections before returning the aircraft to service.  We are working with the FAA to ensure that our inspections meet their detailed requirements and comply with the EAD, but this process will take more time.  

• Our voluntary temporary grounding of our 737-9 MAX fleet and ongoing work to comply with the FAA’s EAD has impacted travel plans for many of our guests. As of 4pm PT today, we have cancelled 160 total flights, affecting roughly 23,000 guests. We are identifying necessary cancellations for tomorrow and expect the disruption to last through at least mid-week. A flexible travel policy is in place for guests to change or cancel their flights. Guests should visit alaskaair.com for rebooking options. We are deeply sorry for the disruption this has caused our guests. 

• Eighteen of Alaska’s 737-9 MAX aircraft received in-depth inspections as part of heavy maintenance checks and continued in service today until we received the FAA’s EAD. These aircraft have now also been pulled from service until details about possible additional maintenance work are confirmed with the FAA. We are in touch with the FAA to determine what, if any, further work is required before these aircraft are returned to service.  

• The aircraft involved in flight 1282 was delivered to us on Oct. 31, 2023. The part of the aircraft involved in this event is called a plug door – a specific panel of the fuselage near the rear of the aircraft.  

• Several guests onboard experienced injuries that required medical attention. All guests have now been medically cleared. 

We will continue to share information as we learn more. Thank you to our guests for their understanding as we safely return our fleet of 737-9 MAXs to service.  

Previous Updates

12:00 p.m. Pacific, Jan 6

Early this morning, our maintenance team began a detailed inspection process in connection with our decision to temporarily ground our fleet of Boeing 737-9 aircraft. Of the 65 737-9 aircraft in our fleet, it was determined that 18 had in-depth and thorough plug door inspections performed as part of a recent heavy maintenance visit. These 18 aircraft were cleared to return to service today.  

The inspection process of the remaining 737-9 aircraft is expected to be completed in the next few days. We will provide additional updates on the progress of our inspections. 

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9:00 a.m. Pacific, Jan. 6 

As of this morning, inspections on more than a quarter of our 737-9 fleet are complete with no concerning findings. Aircraft will return to service as their inspections are completed with our full confidence.  

We deeply apologize to our guests whose flights have been impacted. Guests whose travel has been impacted can go online to view flight options and rebook travel, place the value of their ticket in their Mileage Plan Wallet for future use, or request a refund.

For Pacific Northwest Travelers: We’ve been receiving many questions from guests traveling to Texas. Flights on Saturday and Sunday from Seattle to Houston are not impacted. Return flights next week are also not affected.

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11:42 p.m. Pacific time, Jan. 5

A statement from Alaska Airlines CEO, Ben Minicucci:

At Alaska Airlines, safety is our foundational value and the most important thing we focus on every day. Following tonight’s event on Flight 1282, we have decided to take the precautionary step of temporarily grounding our fleet of 65 Boeing 737-9 aircraft. Each aircraft will be returned to service only after completion of full maintenance and safety inspections. We anticipate all inspections will be completed in the next few days.

I am personally committed to doing everything we can to conduct this review in a timely and transparent way.

We are working with Boeing and regulators to understand what occurred tonight, and will share updates as more information is available. The NTSB is investigating this event and we will fully support their investigation.  

My heart goes out to those who were on this flight – I am so sorry for what you experienced. I am so grateful for the response of our pilots and flight attendants. We have teams on the ground in Portland assisting passengers and are working to support guests who are traveling in the days ahead.

-Ben

For Impacted Guests:
Guests whose flights have been impacted by this grounding are being notified with guidance on next steps and are also encouraged to visit alaskaair.com for self-service options. We deeply apologize to our guests and are working to reaccommodate everyone as quickly as possible.

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7:55 p.m. Pacific time, Jan. 5

Alaska Airlines Flight 1282 from Portland, Oregon to Ontario, California, experienced an incident this evening soon after departure. The aircraft landed safely back at Portland International Airport with 171 guests and 6 crew members. The safety of our guests and employees is always our primary priority, so while this type of occurrence is rare, our flight crew was trained and prepared to safely manage the situation. We are investigating what happened and will share more information as it becomes available.