Release:Berlin Patch 2

The current general availability release for the Berlin family is Berlin Patch 8 Hotfix 1.

1 Overview

The Berlin Patch 2 release provides fixes for the Berlin release. This release is no longer recommended for upgrades. If you want to upgrade an instance, consider a current version.

For the Berlin Patch 2 release:

Build date: 09-21-2012_0101

Build tag: glide-berlin-05-06-2012__patch2-09-14-2012

Note: See how to determine the version on your instance.

2 New in This Release

Problem	Description
PRB391937	Maintenance schedule changes were not supported when a system is set to display timezone as part of date-time fields.
PRB574508	The Attachment Note workflow activity no longer supports the use of HTML in journal fields. Attachments created by the Attachment Note activity now appear at the top of the record as a .txt file and can be opened and saved in the usual manner. Prior to this release, users accessed attachments through an HTML link in the journal field.
PRB576518	The parent field on the Product Model [cmdb_model] table was removed, breaking some custom functionality.
PRB576027	The MID Server status in the instance UI switched between Up and Down every 5 minutes. This occurred when the system property, glide.sys.time.format, used a time format that did not show the seconds. Click the plus for steps to reproduce Locate the glide.sys.time.format property, using one of the following methods: Navigate to System Properties > System > Time format. Type sys_properties.list in the application navigator search box. Change the value of this property to hh:mm a. Run a MID Server on a host without any major load or network contention. Observe on the Queue [ecc_queue] table that the Heartbeat probe results return within the same minute as the request. Observe on the Event [sysevent] table that an entry is created for mid_server.down and then mid_server.up every 5 minutes. The MID Server continues to operate normally while this is occurring.
PRB391937	Maintenance schedule changes were not supported when a system is set to display timezone as part of date-time fields.
PRB567545	The legacy field sys_ui_policy_action.data_policy prevented update set preview from working correctly. Click the plus for steps to reproduce Create an update set that contains a catalog UI policy that includes actions. Complete the update set. Pull the update set to a second instance. Preview the update set. Check the warnings log. Note displayed errors.
PRB574181	Update sets did not capture new tables created by extending a table for a web service. Click the plus for steps to reproduce Create a new, current update set. Create a new web service called Web Services Test. Configure the new web service to copy target fields on the Incident table. In the Application filter enter u_web_service_test.list. Right click on the list header and select Personalize > Dictionary. Note that you see fields for both the web services table as well as the import set table. Complete the update set. Pull the update set in to another instance. In the Application filter enter u_web_service_test.list. Right click on the list header and select Personalize > Dictionary. Note only fields for the Web Services Test table display.
PRB564799	Filtering on a group was not working from popups generated from other popups. Click the plus for steps to reproduce Enable the debug console. Navigate to any record with a related list that contains a reference field. Click the magnifying glass icon to populate the reference field. Expand the condition builder and select Save. Click the Group radio button. Click the magnifying glass icon to populate the Group field. Note the errors in the console.
PRB571479	Individual node information was inaccessible.
PRB575961	Discovery RecordEnsurer performed poorly in environments with high concurrency.
PRB575592	The Compare to current UI action was not working correctly. Click the plus for steps to reproduce Create a new, current update set. Make a small change to any default field. Complete the update set. Pull the update set in to another instance. In the second instance, find the update set change and select Compare to current.
PRB560193	Clicking Logout after a session expired caused a double logout.
PRB569668	Calculating a total price for multiple catalog items would multiply the price by 100 when using the Euro currency. View the steps to reproduce Navigate to Service Catalog > Maintain Items. Add a list calculation to the Price field in Euros. Update an item with a price of €1000. The item price displays correctly. Navigate to Reports > View/Run. Run a report on the catalog items that includes the price field. Right-click on the Price column and select Personalize > List Calculations > Total Value. Note that the total value is multiplied by 100.
PRB569875	The Edit interceptor UI action was available from the homepage. Click the plus for steps to reproduce Log on as an admin user. Navigate to Home > ESS Homepage. Click the Add Content link. Choose Content Blocks > New iFrame. Select an area to add the content block. Close the Add Content menu. Click on the Click Here link to edit the new content block. Fill out the form with the following properties: Name: test_wizard URL: wizard_view.do?sysparm_parent=Classification Click Submit. Log on as an ESS user and notice the Edit button on the interceptor block.
PRB570336	Email actions that included a stop processing event would fail when the action also started a workflow. The workflow event value would supersede the stop processing event state. View the steps to reproduce Configure Email for your instance. If necessary activate Ordered Email Processing. Navigate to System Policy > Email > Inbound Actions. Create a copy of the Create Incident action. Edit the copied action to have an Order of 5 so that it is the first rule to run. Replace the last line of the Script field. current.insert(); With the following script: gs.log("Prior to insert the value of event is " + event); current.insert(); gs.log("After the insert the value of event is " + event); event.state="stop_processing"; Click Update. Navigate to Service Level Management > SLA Definitions. Create a new SLA with the following properties. Field Value Table Incident [incident] Workflow Default SLA workflow Duration 2 Days Start Condition Priority is 5 - Planning Send an email to the instance. The email creates a new incident, but email processing continues past the first rule. The log messages indicate that the event variable changes from an object to a string.
PRB573517	Field annotations lost information when transfered in an update set. View the steps to reproduce Create a new, current update set. Create one new annotation for any form. Assign a Type for the annotation and add text. Make a change to the form and complete the update set. Perform steps 2 and 3 on a second instance. Ensure your update set contains change XML data. Pull the update set to the second instance.
PRB575664	When a user attempts to configure a notification in their User Profile on Internet Explorer 8 or 9, the Notification dialogue is rendered, but IE indicates errors on the page. View the steps to reproduce Open an instance of ServiceNow using Internet Explorer 8 or 9. In Internet Explorer, ensure that the Internet option Display a notification about every script error is enabled. Log on as any user. Go to Self-Service > My Profile. Click the Notification Preferences related link. Open any notification in the list, or subscribe to a new notification. Note that when the notification dialogue window appears, IE indicates an error on the page. Click Advanced. The Conditions field does not appear and advanced conditions cannot be specified.
PRB575801	ACL checks could fail for SOAP and JSON web services. View the steps to reproduce Log on to an instance with default deny ACLs. Create two read ACL records for a table. Make one ACL grant read access to users with a specific role, and the second ACL grant read access to users with a different role. Disable all other ACLs on that table. Attempt to query the table using the SOAP or JSON web service with users in one of the two groups granted read access.
PRB573409	Discovery failed to classify Windows computers when the MID Server was configured to run in DEBUG mode. If PowerShell and DEBUG were both enabled, Discovery proceeded normally.
PRB573563	The creation of source tables for importing data was not captured in update sets. Click the plus for steps to reproduce Navigate to System Update Sets > Local Update Sets. Click New. In the Name field enter SN Load Data Test. Click Save. Load the SN Load Data Test record. Navigate to Load Data. Leave Create New cleared. In the Label field enter SN Load Data Test. Check the Upload an excel file field. Attach and load a spreadsheet. Click Go. Click Create Transform Map. In the Name field enter SN Load Data Test. Choose a target table and click Save. Complete the update set.
PRB575101	A configuration item boolean field set to true was recorded as changed when saving a proposed change. Click the plus for steps to reproduce Navigate to Configuration > Base Items > Servers. Select the record SAP-SD-01. Personalize the form to add the Can print field and the CMDB Scheduled Changes formatter. On the SAP-SD-01 record, select the Can print field and save the form. Open a new change request. In the Affected CIs field enter SAP-SD-01. Save the change. Right click on the server reference and select Propose Changes. Change the Name field and click Save proposed changes. View the SAP-SD-01 record. View the related task_ci entry and view the HTML. Note the saved boolean value.
PRB042756	A long, unbroken string of text in a journal field (Comment, Work notes) did not wrap and pushed the right column of fields toward the right side of the form. View the steps to reproduce Navigate to an incident (default view). Personalize the form layout. In the Notes form section, insert a split between Work notes and Activities. Activities(filtered) |-split-| Work notes Save the changes and return to the incident. Enter a very long, unbroken line of text in Work notes. Save the record. The Work notes column pushes the screen to the right.
PRB576060 PRB576193	When set to true the user preference enter_submits_form would incorrectly submit records when a user pressed enter from a reference field. View the steps to reproduce Navigate to User Administration > User Preferences. Set the preference enter_submits_form to true. Click Update. Log out of the instance and log back in. Navigate to Incident > Create New. Place the cursor in the Assignment Group field. Enter the letter C to bring up the auto-complete menu. Press enter. The CAB Approval group is selected but the form is also submitted.
PRB563875	Internet Explorer versions 6 and 7 browsers intermittently lock up when many records display on the same timeline. View the steps to reproduce With Internet Explorer 6 or 7, navigate to Change > Change Schedule. Adjust the date range to display all the requests. Double-click a record. The browser freezes.
PRB093938	In wizards, container variable types are not supported, but they appeared on the choice list.
PRB576245	The Email client pop-up window closes when clicking outside of the window. View the steps to reproduce Select an Incident. Click the email icon. Another browser window opens showing the email message that will be sent. Click outside of the email window. The window closes instead of just losing the focus.
PRB574083	When access the Incident table search form, the cursor does not focus on any of the form fields by default. View the steps to reproduce Enter the following URL to access the Incident search form: ../incident_search.do The form opens correctly, but none of the fields in the form takes on the cursor focus by default.
PRB575385	Users were unable to delete a cloned record. View the steps to reproduce Create a clone in the Berlin instance. Delete the clone record. Try to create another clone. The second clone is not able to be created.
PRB575413	Oracle ORA-00054 database error occurs when updating a field on a table while the database is under load.
PRB575601	Mandatory glide_duration field no longer mandatory. View the steps to reproduce Create a new dictionary entry. Select the Task [task] table. Enter a name in Column name. Set the Type to Duration. Select the Mandatory check box. Save the entry, and then add the field to a new task. Tab through the newly created fields without entering any new value for the duration. The Duration field allows an empty value.
	Users with write access but not create access could create new, blank records through a UI action. View the steps to reproduce Log in as an ITIL user. Enter the URL https://demo.service-now.com/sys_user.do. Note that all fields are read-only. Right click the form header and select Save.
PRB574280	When configuring a notification in a User Profile using Internet Explorer 8 or 9, the Notification dialogue is rendered correctly, but the browser indicates errors on the page. This prevents application of an advanced filter to the notifications. View the steps to reproduce Open an instance of ServiceNow (Berlin release) using Internet Explorer 8 or 9. Enable the Internet option Display a notification about every script error. Go to Self-Service > My Profile. Click the Notification Preferences related link at the bottom of the page. Open any notification in the list, or subscribe to a new notification. When the notification dialogue window appears, IE indicates an error on the page. Check the Advanced check box. The Conditions field does not appear, and advanced conditions cannot be specified
PRB576375	Catalog items that use variables cause an exception to be thrown on the Service Catalog page.
PRB575962	Using a reference to any gr variable would overwrite the field value and produce an error.
PRB576483	An ampersand in a query string was not correctly encoded in pivot table links. View the steps to reproduce Navigate to Reports > View/Run. Click New. Create a report with the following properties: Type: Pivot Table Table: Incident Row: Assignment Group Column: Active Filter: Assignment Group.Name is Backup & Recovery Click Run. There should be 0 results. Click the 0. Note that the filter string in the url is truncated after the ampersand.
PRB560993	Certain PDF authoring tools would create PDFs that could not be indexed.
PRB568620	Deleting images from catalog items was not preserved as part of an update set. Click the plus for steps to reproduce Create a new update set. Make the new update set the current update set. Navigate to Service Catalog > Maintain Items. Create a new catalog item. Enter default values. Include an image using the Upload form at the bottom of the page. Save the record. Complete the update set. Export the update set and import it to another instance. Create a new update set on the source instance. Make the new update set the active update set. Delete the image from the catalog item created in previous steps. Also modify several fields. Repeat the steps to complete the update set and load the update set to the target instance. Notice the new catalog item on the target instance. The image remains though the field changes apply successfully.
PRB568749	The legend of a line chart could cover the entire report display.
PRB569443	The integration with Google maps did not correctly use HTTPS and would display an error if the Display mixed content browser security setting was enabled.
PRB571149	The Add/Remove Multiple option on glide_list fields bypassed proposed changes. View the steps to reproduce Add a new field of the type glide_list to the Configuration Item [cmdb_ci] table. Create a new change request. In the Affected CIs related list, add any CI software record. Right click on the newly added affected CI and select Propose Changes. Click the lock icon to expand the glide list. Click the Add/Remove Multiple icon. Select several items using the slushbucket. Click Save.
PRB571545	CMS site resources were moving erratically around the page. View the steps to reproduce Navigate to <instance>.service-now.com/ess/design.do using Internet Explorer 8. Navigate to Site Resources > All Sites. Open any site record. Note the right hand side of the page moves.
PRB574387	Null scheduled worker threads were being generated in some Gen2 instances.
PRB574668	The permalink to a knowledge article did not provide a kb_sys_id causing errors with the Affected Products UI macro. View the steps to reproduce Navigate to Knowledge Base > Edit. Open KB000001. Click Edit on the Affected Products related list. Add the JEMPLOYEE-IBM CI. Click Save. Return to the list of articles and open KB0000002. Click Edit on the Affected Products related list. Add the .NET Framework CI. Click Save. Click View Article. Note that the Affected Products only contains .NET Framework. Click the Permalink at the bottom of the article. Notice that the JEMPLOYEE-IMB CI now displays as an affected product.
PRB574946	Two-pass queries on a table in the process of building a history set could cause system slowdown.
PRB575256	Email client would add improper recipients to incident and change records. View the steps to reproduce Enable the email client for the Incident and Change tables. Navigate to Change Management > Open. Select an existing change that has "Requested By" and "Assigned To" values. Click the email icon. The email client lists the To recipient as "caller_id" and the CC recipient as the email address of the user that requested the change.
PRB577124	ACL rules that made text area fields read-only would prevent non-administrator users from saving a preferred number of rows to display. View the steps to reproduce Create a custom ACL rule to make the Incident Description filed read-only on updates. Login as a non-administrator user. Navigate to Incident > Open. Select any incident record. Click the plus or minus signs next to the Description field to change the number of rows displayed. Navigate to Incident > Open. Select the same incident record again. The text area field displays four rows rather than the number of rows the user set previously.
PRB575786	Glide security used an inefficient method to check for protected classes.
PRB575854	Users with write but not create roles could create empty records using a UI action.

3 Included from Previous Releases

Berlin Patch 1

The Berlin Patch 1 release provides fixes for the Berlin release. Problem Description PRB572461 Incident information was missing or displayed incorrectly when a user entered invalid HMTL code in the Activity field. Notable Change: A new property, glide.ui.allow_deep_html_validation, allows administrators to prevent users from saving invalid HTML in a journal field. PRB574553 When a user's computer time zone is different than their profile time zone in the system, chat time stamps are not accurate for received messages. Click the plus for steps to reproduce Create a new user with no permissions and a timezone that is different from the system default and the computer's time. Enable Chat plugin, loading the demo data when you activate. Log in as the new user. Navigate to the Employee Self-Service Portal (<instance URL>/ess). Start a new chat by clicking Service Desk Chat. In another session, log in as David Loo, and answer the chat queue entry. Chat back and forth. Note that the time stamps are not accurate for the test user. PRB574901 Deferred workflows (workflows in which Run after bus. rules run is set to true) were experiencing delays of up to 1 minute before completing. A message similar to the following was displayed in the log: Mutex wf_context_547b8a01bf1320005d1008f7ff073973 acquired after spinning 121 times. Click the plus for steps to reproduce Create a workflow to run against all active change requests. In the properties of the workflow, be sure to set "Run After Bus. Rules Run" to TRUE. This makes the workflow a "deferred" workflow. Create a Change Request. Observe the latency of at least 1 minute. The following log entry appears: Log entries (notice time delay of 1 minute): 2012-07-16 11:29:33 (492) http-4 44AA0601BF1320005D1008F7FF0739AA Spin waiting for mutex wf_context_547b8a01bf1320005d1008f7ff073973 to be freed 2012-07-16 11:30:34 (489) http-4 44AA0601BF1320005D1008F7FF0739AA Mutex wf_context_547b8a01bf1320005d1008f7ff073973 acquired after spinning 121 times PRB573096 The SNMP - Classify probe failed to discover a device when the interface table object identifiers (OIDs) were not returned. The Discovery Log displayed an error similar to this: "The undefined value has no properties. (sys_script_include.83f9a33a0ab30153004187736f3a6d34; line 111)." PRB574256 Mandatory variables in an order guide could be skipped by using the browser back button. Click the plus for steps to reproduce Navigate to Self-Service > Service Catalog > On boarding Service > New Employee Hire. Fill out the form and select Business Cards as an additional service. Click Choose Options. Select the Business Cards tab. Do not fill out the mandatory variables. Click the Back button on the browser. Notice how you can select Check Out even though the mandatory items on the Business Cards tab are empty. Click Check Out to confirm this behavior. PRB573258 Discovery failed to classify and explore AIX servers. The UNIX classification probe timed out with the following error on the input record: "Unexpected end to SSH terminal connection" . PRB573775 A webpage error would display when an external content item URL was incorrectly defined. Click the plus for steps to reproduce Navigate to Service Catalog > Catalog Definition > Catalog Item. Create a new external content item with the properties: Content type: External Content Target: within catalog URL: en.wikipedia.org/wiki/Global_change Category: Office and Print Navigate to Service Catalog > Catalog. Select the new content item. PRB043477 Changes to roles that are contained in other roles as part of an update set did not apply the new roles to users when committing the update set. Click the plus for steps to reproduce Create a new role A. Add the role to a user record. Create a new update set as the current update set. Create a child role B for parent role A. Complete the update set. Export the complete update set. On a separate instance, create role A. On the separate instance, add role A to the same user record. Import the update set to the separate instance. Note that the user on the separate instance does not receive role B. PRB564761 The sys_class_name could not be determined for service catalog workflow related tasks immediately upon creation. Click the plus for steps to reproduce Run any service catalog request workflow with an approval activity. View the event log. Event is approval.inserted. Event should be request.approval.inserted. PRB574710 Web Service connections would fail when connecting through a proxy server with authentication. Click the plus for steps to reproduce Setup an HTTP proxy server that requires user name and password authentication. Create a proxy server user with password. Set the following system properties: glide.http.proxy_host: localhost glide.http.proxy_password: password glide.http.proxy_port: 8080 glide.http.proxy_username: testuser Navigate to Web Services > SOAP Message. Click New. Create a SOAP message with the following properties: Name: testwsdl WSDL: https://demoi1.service-now.com/incident.do?WSDL Click the Generate sample SOAP Message link. The SOAP message produces an HTTP 407 error (un-authenticated) where it should be successful. PRB575069 In large discoveries, the Windows - Installed Software probe timed out. This occurred because the default timeout value for the wmi_timeout probe parameter was reduced to 2 minutes. The parameter was added to the Windows - Installed Software probe and configured for 15 minutes. PRB574907 Users could not export list reports to Excel in the Berlin release. PRB570105 Some connections would fail when the username or password contained special characters. The following protocols were known to be affected: FTP, FTPS, SFTP, and SCP. Click the plus for steps to reproduce Setup a secure FTP server. Create an FTP user account with a password containing special characters. Click System Import Sets > Data Sources. Create a data source record to the secure FTP server. Click the Load 20 records link. The connection fails. PRB571047 Update sets did not correct preserve fields for a gauge. PRB575471 The Coaching Loops plugin could not be enabled by administrators. PRB572994 Service portfolio SLA results did not work with non breach-compatible SLAs. Click the plus for steps to reproduce Set the property com.snc.sla.compatibility.breach to false. Create a new business service. Create a new service offering under the new business service. Create a new service offering SLA Add a new service commitment under the service offering. Use the new service offering SLA. Create some new incidents with the CI field set to the service offering. Let some of the new SLAs breach. Navigate to Service Offering SLAs > SLA Results. Filter on the new SLA and Type is Daily. Find and select the current date. No items display. PRB572458 Creating a categorized service catalog request from an incident did not correctly associate the incident and the catalog request. Click the plus for steps to reproduce Navigate to Incidents > Open. Select an incident. Right-click on the header and select Create Request. Select Services > Install Software under the Request application infrastructure heading. Return to the incident form and note the request is not related to the incident. PRB570521 The Revert to this Version button was missing when using the Compare UI action. Click the plus for steps to reproduce Pull an update set with at least one change. Commit the change on the target instance. Navigate to System Update Sets > Retrieved Update Sets. Select the newly committed update set. On the Versions related list, select the most recent update and the second most recent update. Click Compare. PRB561613 When a new view rule was created for the Request Item[sc_req_item] table, a control is null error would occur. Click the plus for steps to reproduce Create a new view with the following properties: Name: hide_vars Title: Hide Variables Create a view rule with the following properties: Name: BypassVariables Table: sc_req_item View: hide_vars Perform a global search on RITM0010001. Note the current view. Attempt to change views. PRB065687 The property glide.questionset.radio.start.selected did not work with order guides. PRB575369 Application Profile Discovery did not work in certain cases on UNIX when the $APDCONF environment variable was not defined on the target machine. PRB569908 Users with the discovery_admin role were unable to access some of the tables they needed when high security was enabled and the default ACL was set to "Deny Access". ACLs were updated to expose necessary tables to users with the discovery_admin role. Click the plus for steps to reproduce Activate the High Security Settings plugin. Set the default ACL behavior to "Deny Access". Log in as a user with only the discovery_admin role. Try to access the Sensor [discovery_sensor] table. Notice that all entries for that table are filtered out. PRB575577 The All Models module of the asset portfolio did not work correctly with standard tables. Click the plus for steps to reproduce Navigate to Asset Portfolio > All Models. Select an existing model who's Model category is Printer or Storage device. PRB559343 The New button after using a navigation arrow on a related list was not working. Click the plus for steps to reproduce Navigate to Problem > Open. Open a problem record. Use the blue navigation arrow to navigate to the next problem record. Click New in the Incidents related list. Click Submit on the incident form. PRB563445 Network discovery did not work with some new Cisco IOS versions. PRB570483 Knowledge articles in non-English languages were being captured by update sets. Click the plus for steps to reproduce Activate the I18N: Spanish Translations plugin. Open any user record with the admin role. Set the Preferred language field for that user to Spanish. Create a new update set. Impersonate the Spanish language user. Set the newly created update set as the current update set. Create a new knowledge article. Observe that the knowledge article was added to the update set. PRB572117 Patches applied when upgrading to a different build on the same branch were not always activated in the correct order. PRB572391 The email template form only listed the first and last name of email recipients making it impossible to distinguish users with the same first and last names even if they were members of different domains. View the steps to reproduce Create several users with the same first and last names. Navigate to an incident. Click the Email icon. In the To: field, type the name user you created. The email template displays a list of possible matching users all with the same first and last name. PRB572601 Attempting to upload data from a timed-out session caused unnecessary rows to be added to the Import Set table. View the steps to reproduce Navigate to System Import Sets > Load Data. Allow the session to expire. Click Cancel transaction. PRB572777 Users without publishing permission could publish reports by saving a previously published report. Click the plus for steps to reproduce Navigate to Reports > View/Run. Click New. Create and publish a new report. Impersonate an ITIL user. View the newly created report. Change the Table field. Save the report. Note the new published report URL. PRB573235 Running Discovery against Mac OS X could cause an identity sensor error. Click the plus for steps to reproduce On a Mac computer, create a user called discovery.user. Open a terminal on that computer and enter sudo mv /Users/discovery.user /Users/discovery.user_. Run Discovery against the computer using credentials for the new discovery.user account. PRB573425 Chart titles would be rendered as empty boxes in the chart output if the report title was in Japanese. Click the plus for steps to reproduce Activate the I18N: Japanese Translations plugin. Set the system language to Japanese. View a report that renders as a chart. Enter Japanese characters in the chart Title. Run the report. PRB573514 Customizing the Reference List view of a list did not properly update when using a many-to-many slushbucket. PRB574223 A recursion in the email reader could cause a StackOverflowError. PRB574307 The property glide.knowman.allow_empty_search did not have a description. PRB574411 Multiple service desk users could select the same Service Desk Chat session. Click the plus for steps to reproduce Ensure the com.glideapp.live plugin is enabled. Create a new business rule with the following properties to simulate latency: Name: Stall Queue Entries When: Before Update Script: gs.sleep(10000); Start three different browser sessions with two sessions logged in as service desk users, and the third session as an ESS user. As the ESS user, navigate to <instance>.service-now.com/ess Click Service Desk Chat. Input a message and click enter. As the first service desk user, view the Chat Desktop and note the new Chat Queue entry. Click Answer next user with the first service desk user session, then immediately after with the second service desk user session. Both users will answer the queue entry. PRB574648 Importing CSV data would fail if the import could not parse all data rows. Click the plus for steps to reproduce Navigate to System Import Sets > Administration > Data Sources. Create a new Data Source. For example: Name: Test Format: CSV Import set table label: Test File retreival method: Attachment Right-click header and click Save. Create a CSV file with a bad row of data in it. For example, add a row that is missing a column. Upload the CSV file as an attachment to the Data Source. Click the Load All Records related link. The import fails. PRB574780 Empty variables were not being hidden correctly on service catalog request items. PRB574867 On charts and graphs that aggregate values, the wrong message was displayed in place of empty. Click the plus for steps to reproduce Navigate to any list view. Right click on the header of a column that has empty values. Select Pie Chart. PRB574981 Choice list translations were not updated correctly when a choice was deleted but not customized in a particular language. Click the plus for steps to reproduce Delete the Hardware choice from the Category field on the incident form. Deactivate the Software choice from the same. Activate a language pack plugin. PRB042264 Advanced reference qualifiers were not working correctly with System Wizard variables. Click the plus for steps to reproduce Activate the System Wizards application. Navigate to System Wizards > Wizards > Create Incident. On the Wizard Variable tab, click New. Use the following properties for the new variable: Type: reference Name: group Order: 1 Reference: Group [sys_user_group] Question: Group Click Save. Create another wizard variable with the following properties: Type: reference Name: user Order: 2 Reference: User [sys_user] Reference qual: javascript:wizardRefQual(); Question: User Click Save. Navigate to the Wizard Panel tab. Open the Triage wizard panel. Navigate to the Wizard Variables tab and click Edit. Navigate to System Definition > Business Rules and create a new global business rule with the script listed below. Navigate to System Wizards > Wizards > Create Incident. Click on Test. Fill in the Group field and navigate to the User field. Click on the magnifying glass icon to run the advanced reference qualifier. Use this script for the global business rule:function wizardRefQual() { gs.log(current.variables.group); gs.log(current.variable_pool.group); } PRB575638 There were not sufficient skipLink shortcuts in the UI. Click the plus for steps to reproduce Set the property glide.ui.sectuion508 to true. View the instance homepage. View the HTML source of the page. Near the top note the link <a href="#navigationmenu">. Switch to UI11. View the source again and look for the #navigationcontent link. PRB575498 The time card list view did not display properly. PRB575594 There was no alternative text for images in output messages. Click the plus for steps to reproduce Navigate to System Definition > Business Rules. Click New and create a business rule with the properties: Table:Incident When:Before Select insert. Script:gs.addInfoMessage("test"); gs.addErrorMessage("test"); Create a new incident. Look at the images in the blue and red error messages. PRB575598 A double groupBy statement was causing Model Categories table entires to be duplicated. Click the plus for steps to reproduce Run the following script: var gr = new GlideAggregate('cmdb_ci'); gr.groupBy('model_id'); gr.groupBy('sys_class_name'); gr.addQuery('model_id','!=',''); gr.orderBy('sys_class_name'); gr.query(); while (gr.next()) { gs.print(gr.sys_class_name); } PRB575776 If the planned task calculator runs with null, empty, or no parameters, the number of records read could cause system slowdown or instability. PRB570090 In Internet Explorer 8, opening a chat room from a task caused the invited users list to display incorrectly. Click the plus for steps to reproduce Use Internet Explorer 8 as the browser. Install the Chat plugin. Open a new incident. Click on the Create or Join Chat Room related link. Type a letter in the Invite field. Notice that the select box appears behind the popup window or not at all. PRB561222 When deleting a field then a field with the same name as part of an update set, the settings for the deleted field were retained in the update set instead of the settings for the new field. Click the plus for steps to reproduce Create a new update set and set it to be the active update set. Delete a field of a certain datatype, such as a date field. Create a field on the same table with the same name as the deleted field but a different data type, such as a string field. Complete the update set. Import the update set to a target instance. Attempt to input a string value into the new field on the target instance. PRB576156 Cloning an instance could cause system slowdown when cloning to a multi-node environment. PRB562582 Cluster node Discovery would treat individual nodes as clusters. PRB572095 Copied project sub tasks did not display on the Gantt chart. Click the plus for steps to reproduce Navigate to Project > Projects > Create New and create a new project record. From the new project record, navigate to Project Tasks > New and create a new project task record. Edit the newly created project task. Enter TASK 1 in the Short Description. Create a subtask. Enter Manual SUBtask A for Task 1 in the Short description. Click Submit'. Click on the Gantt Chart link. Create a subtask for TASK 1 by right-clicking the form header and selecting Copy partial project. Select any task from any project to copy. In the Name field enter Copied SUBtask B for Task 1. Click OK. Click on the Gantt Chart link and notice no change. PRB574426 The system would return a web server version, causing a limited security risk. PRB569287 Gauges could become corrupt and display the wrong list of records. PRB576237 After upgrading from June or Aspen to Berlin, no high-availability migration clones could start. PRB575748 Scheduled PDF reports were sporadically missing fields. PRB572525 In Discoveries with PowerShell, credential affinities were created for devices even if the connection timed out or was refused by the device. Subsequent discoveries of the device failed when the same credentials identified by the affinity were used again. Click the plus for steps to reproduce Create an Microsoft SQL credential (doesn't need to be valid) and a Windows credential sufficient to discover a clustered MSSQL instance. Create a Discovery schedule as follows: The IP of the clustered MSSQL instance you intend to discover. A MID Server with mid.use_powershell and mid.powershell.use_mssqlauth set to true. Delete any existing MSSQL credential affinities. Open the schedule and click Discover now. The PowershellMSSQL input payload contains the error A network-related or instance-specific error occurred while establishing a connection to SQL Server…. A credential affinity is created anyway. PRB575050 Autocomplete would not display results in the email client. View the steps to reproduce Enable the email client for the Incident table. Navigate to Incident > Open. Select an existing incident. Click the email icon. Enter a user name in the To: field. The email client does not display autocomplete matches. PRB575435 Knowledge base searches would default to the first language in alphabetical order on instances with multiple languages enabled. View the steps to reproduce Activate the the I18N: Knowledge Management Internationalization Plugin v2 and I18N: Dutch Translations. Your Knowledge base search engine language should default to English. Navigate to Knowledge Base > VIew. Click the Advanced Search link. The language defaults to Dutch rather than English. PRB573779 A web page error occurs after personalizing a related list by removing the tab that is currently selected. View the steps to reproduce Login as admin. Navigate to Service Catalog > Catalog Definition > Maintain Items. Search for and open Blackberry. Personalize the related lists. Choose Available at Location from the slushbucket. Select the tab Available at Location. Personalize the related lists again for Blackberry and remove Available at Location. A web page error is displayed saying that the tab is null or not an object. PRB574535 The Create Story UI action from defect record would appear behind a greyout. Click the plus for steps to reproduce Activate the SDLC Scrum plugin. Open the SDLC product backlog. Open a defect. Right-click the form banner and select Create Story. A new story dialog is shown behind a greyout. The greyout should be behind the dialog.

Berlin Hotfix 3
The Berlin Hotfix 3 release provides fixes for the Berlin release. Problem Description PRB575577 The All Models module of the asset portfolio did not work correctly with standard tables. Click the plus for steps to reproduce Navigate to Asset Portfolio > All Models. Select an existing model who's Model category is Printer or Storage device.

Berlin Hotfix 2

The Berlin Hotfix 2 release provides fixes for the Berlin release. Problem Description PRB574780 Empty variables were not being hidden correctly on service catalog request items. PRB574617 Disk space on Linux servers was not correctly discovered. PRB574912 The Group by list view ignored ACL restrictions on fields. Click the plus for steps to reproduce Create an ACL that limits viewing the Short description field on incidents to admin users only. Impersonate an ITIL user. Navigate to Incidents > All. Right-click any column and select Group by. Modify the URL a change GROUPBY to GROUPBYshort_description.

Berlin Hotfix 1

The Berlin Hotfix 1 release provides fixes for the Berlin release. Problem Description PRB574560 Uploading images to Live Feed was not working correctly in Internet Explorer and Firefox. Click the plus for steps to reproduce Navigate to Social IT > Live Feed using Firefox or Internet Explorer. Click on the Image uploader icon next to the Add a link icon. Notice the file upload window does not display.

Berlin Release

4 Summary These release notes describe enhancements in the Berlin release, which include: Asset Management: track assets in coordination with the CMDB and manage stockroom inventory. Software Asset Management: manage and audit software licenses more effectively. SDLC - Scrum Process: improve your ability to manage agile software projects in multi-team and multi-product environments. Data Archiving: improve system performance by archiving data that is no longer accessed frequently. This release is no longer recommended for upgrades. If you want to upgrade an instance, consider a current version. For more information about how to upgrade your instance, see Requesting an Upgrade. For the Berlin release: Build date: 07-02-2012_2029 Build tag: glide-berlin-05-06-2012 Note: See how to determine the version on your instance. 4.1 Feedback Feedback is encouraged and helps us improve our documentation. Please click the Feedback tab at the top of this page to leave a comment about the release notes. 5 Deliver This release provides new and enhanced process applications for delivering business services. Feature Description Activated Asset Management Major enhancements help you track assets in coordination with the CMDB and manage stockroom inventory. Features include defining asset bundles, enhanced product definitions, detailed status tracking, and automated stock rules. Automatic for all instances. Software Asset Management This new application helps you manage and audit software licenses more effectively. Features include entitlements, suite definitions, enterprise licenses, subscription licenses, upgrading/downgrading licenses, usage-based licenses, software counters, responsive calculations, and software discovery models for normalization. Activate the Software Asset Management plugin. IBM PVU Process Pack This new process pack enables you to manage software that is licensed under the IBM Processor Value Units licensing model. Activate the Software Asset Management IBM PVU Process Pack. SDLC Scrum Process Pack Major enhancements to the SDLC Scrum functionality improve your ability to manage agile software projects in multi-team and multi-product environments. Features include planning and progress boards, preferential ranking capabilities, burn down charts, and standard roles such as product owner and scrum master. Activate the SDLC Scrum Process Pack plugin. Field Service Management The transfer order process is significantly enhanced to provide better support for both Asset Management and Field Service Management. Automatic for instances running Field Service Management. New Ticket Module A new feature lets users collect information before identifying the issue as an incident, problem, or change request. Activate the Domain Support - MSP Extensions plugin. Coaching Loops This new application allows an experienced coach to provide feedback to a coachee to improve performance on critical events in a business process. Features include automatically generated assessments, customizable coaching disciplines and specific opportunities, and user-specific performance tracking reports. Request the Coaching Loops plugin. 6 Administer This release provides new and enhanced ways to configure and manage your ServiceNow instance. 6.1 Content Management Feature Description Activated CMS Administration Page A new, comprehensive administration page is added to the CMS application. The page provides samples, code examples, and links to documentation articles for site administrators and site designers. Automatic for all instances. CMS Div-Based Layouts New div-based layouts are added to support standards, code simplification, and layouts that adapt to different device resolutions. A new theme named Administration Theme - Charcoal is included as an example of CSS-driven, div-based layouts. Automatic for all instances. CMS Block Tags New block tags provide an option for inserting blocks within other blocks, frames, or layouts. Automatic for all instances. CMS Translation Support CMS menu strings are moved to the Translated Field [translated_field] table, where relevant, to reduce duplicate string generation. CMS menu strings are also streamlined to improve consistency. Automatic for all instances. 6.2 Core Configuration Feature Description Activated HTML Editor Administrators can configure HTML Fields to use TinyMCE as the HTML editor instead of the legacy (htmlArea) editor. This new editor provides better stability and more editing functions. Automatic for new instances. For existing instances, activate the TinyMCE HTML Field Editor. Syntax Editor A new syntax editor replaces the JavaScript editor and provides more editing functions, line numbers, and real-time error indicators. Automatic for new instances. For existing instances, activate the Syntax Editor. Zing Text Search Improvements Zing now handles special cases of punctuation in search terms. On existing instances, administrators must enable punctuation handling. It is enabled by default for new instances. When debugging text search problems, administrators can diagnose and fix text search cache errors. Automatic for all instances. Preferential Ranking of Related Lists Users can now sort a related list in preferential order by dragging and dropping records manually. Initially, users can rank related lists of stories in the SDLC - Scrum Process Pack. Administrators can create ranking controls for other related lists. Request the Context Ranking plugin. Canceling Navigation Actions Users can now cancel an application navigator action by clicking another application navigator link. This allows the user to cancel a slow loading transaction without waiting for the previous transaction to complete. Administrators can control this behavior. Automatic for all instances. Schedule Entry Repeat Schedule entries can now repeat for portions of the week, weekly, monthly, and yearly. There are also new default schedules, including a U.S. holidays schedule. Automatic for all instances. Displaying Metrics as Timelines Users can display some metrics as timelines from a Task record. You can define what metrics are available as timelines from the Metric Definition record. Automatic for all instances Range Calculator Scripts You can specify a script include that calculates range restrictions and processes parent updates in a timeline page. Automatic for all instances Timeline Sub Items You can specify child spans for a timeline to create hierarchal relationships between spans. Automatic for all instances 6.3 Discovery Feature Description Activated External Credential Storage Repository Integration Discovery can now retrieve credentials from external credential repositories rather than storing those credentials internally in the Credentials [discovery_credentials] table. Request the Discovery External Credential Storage plugin. CIM-based Storage Systems Discovery Discovery now finds storage systems based on the Common Information Model (CIM) and can query a CIM server for information about VMware ESX servers. Automatic for instances running Discovery. Discovering Software with the Software Asset Management Table Schema Discovery accommodates the table schema in the new Software Asset Management application. Administrators must configure Discovery to store software installation data correctly. Automatic for instances running Discovery. Application Profile Discovery Administrators can use a preconfigured XML file to supply Discovery with information about custom applications. This information enables Discovery to update the CMDB with application version information and relationships that it cannot otherwise detect. See the example and the instructions for customizing data. Automatic for instances running Discovery. VMware vCenter Data Collected Discovery now establishes relationships for datacenters, clusters, datastores, folders, and networks when it discovers a vCenter service running as a process on a Windows host. Automatic for instances running Discovery. 6.4 Domain Separation Feature Description Activated Domain Separation for MSPs Managed Service Providers (MSPs) can now set up domain separation more easily. Features include automatic domain assignment by company and a visual map of the domain hierarchy. Activate the Domain Support - MSP Extensions plugin Domain Paths The new domain path option makes database queries more efficient in instances with numerous domains. Activate the Domain Support plugin. Domain-Specific Application and Module Names Delegated administration allows administrators to set domain-specific application and module names. Automatic for all instances running the Domain Support plugin. 6.5 Managing Data Feature Description Activated Data Archiving A new application helps you improve system performance by archiving data that is no longer accessed frequently. Activate the Data Archiving plugin. Auto-Complete Administrators now have an improved UI and additional configuration options for auto-complete functionality. Automatic for all instances. Data Lookup and Record Matching Support Administrators can now define rules that automatically set one or more field values when certain conditions are met. Automatic for all instances. System Clone A new system clone application allows administrators to clone an instance over a sub-production instance without impacting system availability. Instance clones are scheduled within the ServiceNow application and do not require a clone request through HI. Automatic for all instances. 6.6 Platform Performance Feature Description Activated Transaction Quotas Maintain system performance and health by setting quotas that automatically cancel excessively long transactions. Automatic for new instances. For existing instances, activate the Transaction Quotas plugin. Display Limits for Journal Fields Administrators can now control the amount of text that a journal field displays, eliminating the need to load the entire journal field into memory. Automatic for all instances. Homepage Splash Page A splash page is now available to improve the user experience with homepages. Administrators can configure the homepage splash page. Automatic for new instances. For existing instances, activate the Homepage Splash Page plugin. Homepage Debugging Administrators can now turn on homepage debugging to display load times on homepage widgets. Automatic for all instances. 6.7 Runbook Automation Feature Description Activated Assigning Credentials to Orchestration Activities Administrators can now assign individual credentials to any activity in an Orchestration workflow or assign different credentials to each occurrence of the same activity type in an Orchestration workflow. Automatic for instances running Orchestration Automation. New VMware Orchestration Activities New activities are available for use in a VMware Orchestration. Automatic for instances Orchestration Automation. Configuring Virtual Servers The service catalog offers new configuration options for virtual servers. Automatic for instances running Orchestration Automation. Provisioning Virtual Servers The workflow controlling approval and provisioning of server requests is now more efficient. Automatic for instances running Orchestration Automation. 6.8 Service Administration Feature Description Activated Email Filters Administrators can now configure specific email filtering preferences, including the option to prevent ServiceNow from creating incident records from emails containing vCalendar attachments. Activate the Email Filters plugin. Email Notifications Administrators can create email notifications more easily with the enhanced Email Notifications form. Automatic for all instances. Document Feeds Users can now work on tasks and other records through live feed. Activate the Live Feed Document plugin. Inbound Email Actions Users who are locked out of an instance or whose accounts are inactive cannot update incidents via email. ServiceNow does not process inbound emails from these users. Automatic for all instances. 6.9 Workflow Feature Description Activated Variables and Subflows Administrators can now add input variables to service catalog workflows with the new property, glide.workflow.enable_input_variables. This property is enabled on new instances and disabled on upgraded instances. Automatic for all instances. REST Message Module A new REST Message module enables workflow administrators to run REST messages from a MID Server on the internal network. A REST message can be used by a REST workflow activity to retrieve or manage data on a REST endpoint. Automatic for all instances. REST Message Activity The new REST Message activity executes a REST function (POST, PUT, GET, or DELETE) on an endpoint and can be executed with a MID Server. Automatic for all instances. Workflow Error Handling Workflow error handling detects and logs syntax errors found in the advanced scripts of selected activities. The platform now marks activities in an error state with a red banner and provides error details in pop-up box when users hover the cursor over the activity. New functionality enables a workflow designer to add an error exit to certain activities. Automatic for all instances. 7 Integrate This release provides enhanced ways to integrate ServiceNow with third-party technologies. Feature Description Activated Direct Web Services Administrators can now set the WSDL target namespace to www.service-now.com/<table name> with the new property, glide.wsdl.definition.use_unique_namespace. When this property is true a table's direct web service WSDL uses a targetNamespace value of http://www.service-now.com/<table name>. When the property is false or not present, all tables use the same targetNamespace value of http://www.service-now.com. This property is enabled on new instances and disabled on upgraded instances. Automatic for all instances. SAML 2.0 Update 1 A new plugin improves integration security by requiring additional checks against the SAML response, support for a signed single logout request, and the ability to specify how an Identity Provider authenticates a SAML request. Available by request. 8 Other Notable Changes See Other Notable Changes for a list of additional minor enhancements and performance improvements in the Berlin release. 9 Fixes See Fixes for a list of issues fixed in the Berlin release (logged in users only).