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Advice lines

Refugee Council advice lines are part of our One Stop Service, which provides impartial advice on the asylum process, support and entitlements to refugees and asylum seekers, and those who work with them such as refugee community organisations and local authorities.

Please contact our switchboard with general enquiries: 020 7346 6700

Most of this advice is given in English; callers who would prefer to speak in their own language are welcome to call the advice lines to arrange a visit to a Refugee Council office in their area.

London advice line: 020 7346 6777
Open Mondays, Tuesdays, Thursdays, Fridays: 10am – 1pm and 2 – 4pm, Wednesdays 2-4pm

Yorkshire and Humberside advice line: 0113 386 2210
Open Mondays, Tuesdays, Thursdays, Fridays: 9am – 12pm and 1 – 4pm (closed Wednesdays)

East of England advice line: 01473 297 900
Open Mondays, Tuesdays, Thursdays, Fridays: 10am – 1pm and 2 – 4pm (closed Wednesdays)

West Midlands advice line: 0121 234 1971
Open Mondays to Fridays: 9.30 am - 5pm

Children's Panel advice line: 0207 346 1134
Open Mondays to Fridays: 9.30am – 5.30pm


Other Refugee Council contacts

Campaigns
020 7346 6712 or
020 7346 1027

Volunteering
020 7346 6727

Supporter Services (donation enquiries only)
020 7346 1205

Membership
020 7346 6709

Media enquiries
020 7346 1213 or
0113 386 2235 (Yorkshire
and Humberside only)

Training and conferences
020 7346 6733


Registered charity No. 1014576. Company No. 2727514
Registered address:
British Refugee Council
240-250 Ferndale Road
Brixton
London SW9 8BB
T 020 7346 6700