Performance on key indicators

Because recipients aren't 'paying customers,' it's all too easy not to invest in creating a great experience for them. To force ourselves to focus on quality of service we track our performance on a set of quantitative indicators and also make these public to donors. Whether we're doing well or poorly, you'll see it here.

Below are unedited performance data from Kenya.

%

Do recipients understand the program? Recipients correctly answered % of questions we asked them about our programs and policies.

min

Can recipients collect their payments quickly and easily? On average it takes recipients minutes one-way to collect their transfers from the closest agent.

weeks

Is the enrollment process timely?
On average, it takes us weeks from enrolling a recipient to starting his or her transfers.

%

Is the process free from bribe requests? % of recipients report that someone asked them for a bribe.