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The Air Force Services Agency (AFSVA), with headquarters in San Antonio, TX is a field operating agency of Headquarters U.S. Air Force Services, Washington, D.C. It was formed Oct. 1, 1992 during the reorganization of Morale, Welfare and Recreation and Services functions.
Mission:
AFSVA supports the bases, major commands and Air Staff by providing technical assistance, fielding new initiatives, developing procedures and managing selected central support functions to ensure successful Services programs. The agency's responsibilities include developing and disseminating procedures to implement policy, preparing responses to high-level inquiries, providing technical assistance to the field, and developing new programs that support major command and installation activities. The agency manages Air Force central nonappropriated funds (NAFs) and operates central systems for field support such as banking, investments, purchasing, data flow, insurance benefits programs, and the personnel system for NAF employees.
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The Directorate of Plans and Force Management provides operational procedures and staff supervision for Air Force-wide Services programs, including the NAF personnel program, employee benefits, workers' and unemployment compensation, Air Force NAF self-insured Risk Management programs, the NAF Facility Construction Program, the Services career field training program, special projects, and Air Force Libraries. |
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The Directorate of Financial Management and Comptroller manages, supports and provides quality financial service to the agency, major commands, and NAF instrumentalities worldwide. It provides treasury management services; individual staff assistance visits; written NAF accounting procedures; procedures relating to appropriated fund (APF) resources; and debt collection services. The directorate also provides guidance on the Air Force-wide cash investment and management of NAF monies; decentralized Air Force NAF payroll, portability and intern programs; central accounting for Air Force construction programs; numerous personnel benefit programs such as retirement, insurance and 401K programs; and central fund accounting. |
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The Directorate of NAF Transformation (NAF-T) currently manages all base level NAF accounting and payroll transactions and processes them at the Shared Service Center housed at the Air Force Services Agency. The directorate's processes are consistent with generally accepted accounting procedures to produce and make accessible, timely, accurate, reliable, and complete accounting information to support financial analysis, reporting and decision making at all levels of the Air Force Services hierarchy. NAF-T will oversee three additional phases of implementation including Retail Sales Modernization, Supply Chain Management, and Customer Relations. |
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The Directorate of Management Systems manages information technology IT systems for the Air Force Services community and Agency headquarters. The directorate establishes IT strategic goals, implements policy, and ensures deployed systems meet Air Force standards and criteria, are supportable, and can integrate into the Air Force communications and information infrastructure. It also advises Services functional business owners on IT issues and facility improvements. |
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The Directorate of Operations provides Air Force-level technical support, initiatives, training and customer service to field commanders for food service, lodging, food procurement, computer systems, readiness, fitness, and mortuary affairs. It provides technical oversight of 277 APF dining facilities, serving 90 million meals annually and oversees 94 lodging operations, generating in excess of $263 million in annual revenue. The directorate provides program management of all troop support functions, with more than $212 million in sales to Air Force dining facilities and nonappropriated fund food activities, and operates the appropriated fund and NAF Prime Vendor food procurement programs. It develops, modernizes, and sustains automation systems supporting Air Force lodging, food service, and readiness operations. It provides wartime guidance for Services operations, develops deployable force packages, oversees the field equipment modernization program, and manages the Mortuary Affairs Program, including disposition, care for surviving family members, and military honors. The Office of Reserve Affairs provides guidance to unified major commands on management and use of Air Reserve Component (ARC) personnel. This office is the primary contact for all aspects and issues related to the ARC. The office also executes central management of the military personnel appropriation man-day budget, as it relates to the ARC support of the Honor Guard program. |
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The Directorate of NAF Purchasing is responsible for maximizing the economic benefits of corporate purchasing for worldwide NAF organizations by executing purchasing programs with decentralized purchasing opportunities. The directorate provides guidance, procedures and NAF purchasing training. The Commanders' Smart Buy Program (CSBP) promotes the effectiveness of purchasing as a management tool. The CSBP is designed to assist all commanders, regardless of service component, in acquiring quality products at favorable prices.
NAF Purchasing website can be found at http://www.afnafpo.com |
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The Directorate of Programs assists field activity managers in operating Air Force Services programs including, clubs and Signature Brand, Name Brand Fast Food and casual dining operations. This directorate also oversees Air Force recreation, sports, aero clubs, child development centers, family childcare sites, youth programs, community centers, entertainment, snack bars, and marketing and commercial sponsorship. It operates the Air Force Talent Contest, Tops in Blue Program, the Air Force Amusement Machine Program. |
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The Morale, Welfare, and Recreation (MWR) Program has been recognized as essential for creating and maintaining the morale of military personnel. Services programs have long provided essential food, fitness, lodging, recreation and services for military members.
MWR programs were first introduced during the Revolutionary War. With the establishment of a huge "citizen" army during World War I, the United Service Organizations (Inc.) was founded along with programs like library services, troop canteens, and sports programs. In 1920, the Army Motion Picture Service was set up and was soon to be followed by the founding of service clubs later during World War II.
Services programs also began during the Revolutionary War, with billeting and food facilities serving as fundamental necessities for military troops. Services' roots sprang from the supply and civil engineering career fields and Services branched off as its own entity in 1991.
MWR and Services merged Air Force wide in 1992. On Jan. 1, 1994, the Air Force Morale, Welfare, Recreation, and Services Agency was renamed Air Force Services Agency, reflecting what the agency's programs are all about -- service.
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Business volume: $1 billion a year in revenue generated; $7.7 million in daily cash flows through our nonappropriated fund banking system
Dining operations: Ranked 87th in size among food businesses
Lodging: 32,229 bed spaces managed puts us in the top 25 lodging operations in the hospitality industry
Clubs: Over 259,000 members make our clubs the 109th largest food/beverage operation
Youth Programs: Services provided to 166,000 family members (50,000 in child development centers, 70,000 in youth programs, and 46,000 in community centers).
Fitness & Sports Programs: Over 2.8M average monthly visits to fitness centers around the world.
(as of fiscal year 2002)
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