Frequently Asked Questions

How can I watch BBC One?

BBC One is available for free to anyone who has access to digital TV - no subscription is required.

We broadcast daily on Freesat channel 101, Freeview channel 1, Sky Digital channel 101, Tiscali channel 1 and Virgin Media channel 101, as well as directly from the BBC One website: just click the Watch Live tab above. Many BBC One programmes are also available after transmission on BBC iPlayer.

You can compare the options and find more information on the Digital TV pages.

How can I find out more about BBC One HD?

For more information about BBC One HD please visit the BBC One HD FAQ page.

How can I get help with watching clips and live broadcasts on the BBC One website?

The BBC One website uses the Embedded Media Player (EMP), which allows you to watch streaming video clips on demand and simulcast television programmes during BBC One's broadcasting hours.

The 'Watch Live' feature is available only to UK residents, and you are required to have a TV licence to use this service. If you are in the UK but are being told that you are not, please see this advice.

You can find an overview of the most common questions about the EMP on the BBC News website. More detailed technical questions are answered on the BBC iPlayer Help pages. If neither of those resources provide an answer to your question, please contact us.

How can I find out what's on BBC One this week?

Tonight's programmes are shown at the top of the BBC One homepage. The rest of the week's programmes can be found in the Schedule.

Are BBC One programmes ever repeated?

Many BBC One programmes are available to watch or download on BBC iPlayer following transmission.

Since our schedules are only confirmed 10 days prior to transmission we cannot provide advance details, but to see if a programme is on again this week please see our Schedule.

Archive programmes (even those originally made by the BBC) are repeated less frequently than new commissions due to the costs incurred by copyright clearance.

Can I get a DVD/video of a BBC One programme?

The quickest way to find out is to check the BBC Shop or other online DVD/video stores.

How can I ask a question about a BBC One programme?

Although we'd love to be able to answer all the questions we receive about BBC One programmes, it takes time to research queries and this costs the BBC money. For this reason we would ask you to try to find the answer to your question before sending us an email, as the greater the number of queries we receive the less money we can spend on programmes.

If your question is not covered in one of the FAQ topics to the left, the best place to start is with the programme's webpage, which you can find in the Programmes index or via the TV Programme Finder search box. There may also be information about BBC One programmes elsewhere on the web - especially if it was made by an independent company.

Alternatively, you may like to tap into the expertise of other BBC viewers on the Points of View message board, or other web forums.

For other enquiries, please visit the BBC Help website.

How can I comment on a BBC One programme?

If you would like to discuss BBC One programmes with other viewers, visit the Points of View message board.

All complaints about the BBC, our programmes and services should be sent via the BBC Complaints website.

For other comments, visit the BBC Help website. Please note that in most cases you will not receive a personal reply, but all emails are read.

What was the music in a BBC One programme?

Unfortunately, we are unable to supply details about the music in programmes. Please see How can I ask a question about BBC One for suggestions of other ways to find this information.

I'm having problems receiving BBC One.

Please visit BBC Reception Advice for information and advice.

How can I pitch an idea for a BBC One programme?

Please visit the BBC's commissioning website.

Where can I ask questions or send comments about general BBC issues?

Answers to questions about various aspects of the BBC - television, radio, online, mobile - have been collected on the BBC Help website.

How can I contact BBC One directly?

If your point isn't covered in the FAQ please visit the BBC Help website.

What programmes are coming soon on BBC One?

Details of new programmes coming soon to the BBC can be found on the coming soon homepage.