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AMD Adrenalin Drivers Fix, Error 99, Error 192, & Error 1604
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Jan 13th, 2020
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- v All while in safe mode:
- amdcleanuputility:
- AMD Softwas has stopped working.
- Problem signature:
- Problem Event Name: APPCRASH
- Application Name: amdcleanuputility.exe
- Application Version: 1.0.0.1
- Application Timestamp: 5e16fae8
- Fault Module Name: amdcleanuputility.exe
- Fault Module Version: 1.0.0.1
- Fault Module Timestamp: 5e16fae8
- Exception Code: c0000005
- Exception Offset: 000000000006845e
- OS Version: 6.1.7601.2.1.0.256.1
- Locale ID: 1033
- Additional Information 1: 473f
- Additional Information 2: 473ff70f91ce02c01c71a234bc67e2bf
- Additional Information 3: 12db
- Additional Information 4: 12db1def8e045e5fca85d4a0994f4bec
- radeon-software-adrenalin-2020-20.1.1-minimalsetup-200109_web:
- Error 1604 - Radeon Software install cannot proceed as some previous Radeon Software applications failed to correctly uninstall.
- Win7-Radeon-Software-Adrenalin-2019-Edition-19.12.1-Dec2:
- Custom install:
- Error 99 - AMD Installer cannot continue because the driver being installed has not been digitally signed.
- Express install:
- Error 99 - AMD Installer cannot continue because the driver being installed has not been digitally signed.
- Win7-64Bit-Radeon-Software-Adrenalin-2019-Edition-18.12.3-Dec19:
- Custom install:
- Error 99 - AMD Installer cannot continue because the driver being installed has not been digitally signed.
- Express install:
- Flashes "Error 99 - AMD Installer cannot continue because the driver being installed has not been digitally signed." for a second or two, then switches to saying "Components are already installed." The only option is to click Ok, which closes the process.
- Followed the steps in this guide up to part 3, inclusive:
- https://www.drivethelife.com/windows-drivers/how-to-disable-driver-signature-enforcement-on-windows-10-8-7-xp-vista.html
- v All while in safe mode and with driver digital signature enforcement disabled:
- amdcleanuputility:
- AMD Softwas has stopped working.
- Problem signature:
- Problem Event Name: APPCRASH
- Application Name: AMDCleanupUtility.exe
- Application Version: 1.0.0.1
- Application Timestamp: 5e16fae8
- Fault Module Name: AMDCleanupUtility.exe
- Fault Module Version: 1.0.0.1
- Fault Module Timestamp: 5e16fae8
- Exception Code: 80000001
- Exception Offset: 0000000000068847
- OS Version: 6.1.7601.2.1.0.256.1
- Locale ID: 1033
- Additional Information 1: 473f
- Additional Information 2: 473ff70f91ce02c01c71a234bc67e2bf
- Additional Information 3: 6e4a
- Additional Information 4: 6e4a8775f0a3702f7205388bc796e02a
- Read our privacy statement online:
- http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
- If the online privacy statement is not available, please read our privacy statement offline:
- C:\Windows\system32\en-US\erofflps.txt
- win7-64bit-radeon-software-adrenalin-edition-18.12.1.1-dec5:
- Error 99 - AMD Installer cannot continue because the driver being installed has not been digitally signed.
- radeon-software-adrenalin-2020-20.1.1-minimalsetup-200109_web
- Error 192 - AMD Installer cannot continue due to an Operating System issue.
- Tried ^ again with factory reset checked this time, restarted computer so the installation could continue, but it never did.
- Ran command prompt as an admin, then ran sfc /scannow
- Windows Resource Protection did not find any integrity violations.
- I tried to uninstall radeon software adrenalin edition 18.12.1.1 dec5, as an automatic part of installing the latest 2020 drivers. However, a message briefly flashed about corruption. The message disappeared too quickly for me to read it, unfortunately.
- I've now been unable to install 2020, 2019, or even my previous 2018 graphics drivers. I'm now stuck in safe mode.
- I have already followed every step in these articles:
- https://www.amd.com/en/support/kb/faq/gpu-kb99
- https://www.amd.com/en/support/kb/faq/gpu-kb192
- https://www.amd.com/en/support/kb/faq/gpu-kb1604
- I followed all the steps here:
- https://community.amd.com/thread/180667
- Then chose win7-radeon-software-adrenalin-2020-edition-20.1.1-jan9 as the version to install (the most recent one at the time of writing).
- Installed using default settings (no factory reset).
- Seems to have installed correctly. I reached the following screen:
- Welcome to AMD Radeon Software!
- [Data collection & newsletter info]
- A system restart is recommended in order to complete installation.
- Worked like a charm, but with a few quirks:
- All services & startup programs under msconfig have been re-enabled
- My taskbar looks slightly different (dark gray background when it should be solid white, I think. Something to do with Aero settings..? I'll look into this later.)
- And there's a sort of watermark in the corner of my desktop that says my OS is in test mode, so...
- I went back to
- https://www.drivethelife.com/windows-drivers/how-to-disable-driver-signature-enforcement-on-windows-10-8-7-xp-vista.html
- and followed Part 4, Method 1, but with a tweak: I used
- bcdedit.exe -set loadoptions EENABLE_INTEGRITY_CHECKS
- instead of
- bcdedit.exe -set loadoptions DDISABLE_INTEGRITY_CHECKS
- since I'm certain the latter is an exact copy of a previous step, which would've just kept the current settings, rather than changing them back to what I want them to be (integrity checks ENABLED, not DISABLED).
- I then followed Part 4, Method 2, and restarted my computer.
- The watermark is no longer present on my desktop and everything seems to be working as intended.
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