Child Protective Services (CPS)

Child Abuse/Neglect Hotline

Virginia: 1-800-552-7096
Out-of-State: 804-786-8536

Related Links

Child Abuse & Foster Care Prevention (Web page)
CPS Accountability System Reports (Web page)
CPS Appeals (Web page)
CPS Reports & Studies (Web page)
Domestic Violence Guidance Manual (Web page)
Mandated Reporters - Training & Resources (Web page)
Safe Sleep For Babies (Web page)
Shaken Baby Syndrome (Web page)

About CPS

The goal of Child Protective Services (CPS) is to identify, assess and provide services to children and families in an effort to protect children, preserve families, whenever possible, and prevent further maltreatment. Child Protective Services is non-punitive in its approach and is directed toward enabling families to provide adequate care for their children.

Local departments of social services are responsible for receiving reports of abuse and neglect; conducting investigations to determine the validity of the CPS reports; and providing services that enhance child safety and prevent further abuse and neglect to families and children.

CPS also develops statewide public awareness and education programs and administrates state and federal grants to prevent abuse and neglect.

Child Abuse & Neglect Hotline

About the Hotline

The Virginia Department of Social Services operates a statewide Child Protective Services (CPS) Hotline 24/7 to support local departments of social services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained Protective Service Hotline Specialists.

Anyone can report suspected child abuse or neglect to a local department of social services or to the CPS Hotline. Callers will be asked to provide as much information as possible about the child, the alleged abuser and the incident. You are not required to give your name when you make the report, but if you do identify yourself, the local department of social services will be able to contact you for further information if needed and will be able to inform you of actions that were taken.

Each report is sent to the proper local social service agency to be evaluated to determine whether the report information meets the legal definition of child abuse or neglect and whether CPS has the authority and responsibility to conduct a family assessment or an investigation to determine the child's immediate safety needs and to determine if the family needs services.

Criteria for Child Abuse

Alleged victim is under the age of 18 at the time of the report
Alleged abuser is in a caretaking role
Alleged abuse or neglect meets the definition of abuse or neglect as defined by the CPS laws, regulations and policy
The Virginia Department of Social Services local agency has jurisdiction to respond to the report

Hotline Numbers

In Virginia: (800) 552-7096
Out-of-state: (804) 786-8536

CPS Hotline staff may provide general information and educational materials about child abuse or neglect to callers from the general public, child care providers, school educators and medical professionals on recognizing and reporting suspected child abuse or neglect.

CPS Hotline staff is also trained to provide crisis counseling and intervention if needed, and can provide information and referral assistance to callers to locate prevention and/or treatment programs in their area.

Child Death Review

CPS Treatment Services

About Treatment Services

Local departments of social services provide direct and purchased treatment services to families. Funding sources include the Social Services Block Grant, local funding and grants administered by the VDSS as described in the following:

Victims of Crime Act (VOCA): This provides federal funds that are awarded to public and private non-profit agencies to deliver direct treatment services to child victims of abuse and neglect as well as to adults who were sexually abused as children. Forty programs geographically distributed throughout the state have been awarded $1,755,834 for the period July 1, 2012 - 2013.
Child Advocacy Centers: Child Advocacy Centers provide comprehensive, culturally competent, multidisciplinary team services to victims of child abuse in a dedicated, child-friendly setting. In FY 14, the Department of Social Services distributed $931, 000 in general funds to 14 local Child Advocacy Centers and the Child Advocacy Centers of Virginia (CACVA) to provide an array of services to children and their families.

CPS Publications

(Note: Chinese, Korean and Vietnamese translations are not available in hard copy. You can, however, print the electronic copy below. For hard copies of other CPS brochures, contact your local department of social services.)

Investigation